Real Estate Frequently Asked Questions
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1. Can you assist me with a Landlord-Tenant issue?
Click here for FAQs on the Virginia Residential Landlord and Tenant Act.
To file a complaint or seek resolution of a landlord-tenant dispute, visit the Virginia Department of Housing and Community Development online or call, write or e-mail:
Virginia Department of Housing & Community Development
The Jackson Center
501 North Second Street
Richmond, Virginia 23219
(804) 371-7000
e-mail: webmaster@dhcd.virginia.gov
You may also consult with a private attorney who is familiar with this area of the law and with the laws of the Commonwealth of Virginia. If you do not already have an attorney in mind, you may contact the Virginia Lawyer Referral Service offered by the Virginia State Bar. You can also call:
In the Richmond area: (804) 775-0808
Nationwide toll free: 1-800-552-7977
2. What can I do if I have a problem concerning a timeshare or
timeshare reseller?
The Timeshare Administration of the Real Estate Board, an agency of the Department of Professional and Occupational Regulation (DPOR) handles complaints concerning timeshares. The Compliance and Investigations Division of DPOR receives and reviews all complaints to determine the agency's authority to investigate. The agency may only investigate allegations that the person or business complained about has violated laws and regulations of a regulatory board. Disciplinary action may be taken to suspend, revoke, fine, or fail to renew a license when probable cause exists of a regulatory violation. If the person or business is not licensed, criminal action may be taken. A regulatory board cannot make the person or business refund money, correct deficiencies or act as a mediator between private parties or provide legal advice.
Get Additional Information About DPOR
File a complaint with the Compliance and Investigations Division
In addition, the Virginia Office of Consumer Affairs (OCA) has authority to initiate inquiries into complaints against timeshares if it has reason to believe that a pattern or practice of deception or other wrongdoing in violation of any of Virginia's consumer protection statutes is occurring. If such wrongdoing is found, OCA may refer its findings to this Office or other appropriate governmental offices for an enforcement action. Please be advised that all information provided to OCA is available for public inspection under the Virginia Freedom of Information Act, except in the case of ongoing investigations.
Office of Consumer Affairs
PO Box 1163
Richmond, Va 23218
(804) 786-2042
Toll Free in VA: 1-800-552-9963